On top of its core responsibilities, the DVLA performs with a spread of presidency departments and exterior companions, supporting and enabling crucial expert services, including regulation enforcement and assuring inhabitants details. The DVLA also provides the most important printing service in government.

The review observed that The existing suite of KPIs can be more focussed on results for patrons. As is normal practice, the evaluate uncovered which the KPIs need to be reviewed in gentle of the new corporate method. This is often so that future business designs are underpinned by sturdy effectiveness metrics that enable generate better superior quality, inexpensive and accessible companies for all consumers.

The Board and Office to have ample chances to work out strong scrutiny from the identification and management from the strategic pitfalls to providing DVLA’s new corporate system. Supporting proof

- ensuring sturdy reporting and conclusion-earning mechanisms together with change control and benefits realisation to guidance the DVLA’s efforts for its expert services in the best seventy five to succeed in ‘great’

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It is critical the Board has adequate corporate support to fulfil its obligations and maximise its impression.

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Consequently, the evaluation finds DVLA in a important instant; getting rightly focussed on recovering provider shipping with the impacts of the pandemic, DVLA must now increase its sights to center on further more transformation of its providers. The overview thinks that it should have the capacity to foresee and meet the desires and anticipations of all its prospects, now and Down the road, and give the very best worth to the expert services it offers.

DVLA and DfT to carry on to operate together, as Section of the DfT team HR design, on coverage all-around specialist buy crucial roles wherever recruitment and team retention is a difficulty, also to mitigate threats to recruitment of specific expert digital abilities.

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